Shipping and assembly
All orders are shipped directly from the Netherlands to any address in the contiguous United States.
- For (e-)bicycles we charge a flat rate shipping fee of $99 per bike
- For (e-)cargo bikes we charge a flat rate shipping fee of $150 per bike
- Shipping for accessories and parts is free when ordered and shipped in the same box together with a (cargo-)bicycle.
- For all other orders, shipping rates may vary depending on the size and weight of the shipment.
- For shipping rates outside of the contiguous USA please contact us.
Our bicycles and cargo bikes are not pre-made, off the shelf products. They are handmade to order in the Netherlands. Usually, it takes just one to two weeks to manufacture your bicycle. A cargo bike may take up to a week longer. Shipping usually takes seven to ten days. So, if everything goes well, please allow two to four weeks for delivery.
During the high season (spring and summer) delivery may take one to three weeks extra. Custom paint jobs (Custom RAL color) adds eight to twelve weeks to the delivery time.
- Delivery fully assembled by Velotooler
We recommend this option. When you choose this option we ship your bicycle to your address. A Velotooler mechanic comes to you to assemble it, and adjust it to your size. This ensures your bike is professionally assembled, tuned and adjusted and will fit you perfectly. Velotooler uses local, verified and insured mechanics.
- Delivery 85% assembled
With this option, we ship your bicycle directly to your address. We strongly encourage you to work with a professional mechanic to assemble your bicycle.
Velotooler is a platform that offers various bicycle services, carried out by local, mobile mechanics. Velotooler mechanics are vetted for skills and safety. They are required to complete a certification course that ensures they are experts in their field and qualified to fix and service all types of bikes.
If you have ordered ‘Delivery fully assembled by Velotooler’, a bicycle passport is created for you first. Next, after shipping your bicycle, a service request is made for the assembly, subject to the delivery date. You can discuss the final assembly date using the chat function on the Velotooler website.
While Velotooler is growing quickly, there are a few areas outside major metropolitan areas where coverage is still being built up. In the event that there is no Velotooler mechanic available in your neighborhood, we will contact a local bicycle mechanic to carry out the assembly.