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Privacy Policy

You care about your privacy and so do we. Your data is safe with us.

By using this website, you consent to and agree to be bound by this privacy policy.
Do not use this website, online services, or mobile application if you do not agree to all of these terms. Any personally identifiable information you choose to submit via this website (including, but not limited to, name, address, telephone number, email address, zip code, transaction information, credit card information, date of birth, and demographic information) is done on a voluntarily basis and used only for the specific purpose for which it was submitted, unless you consent otherwise or as required by law.


Just like every other website in the World, we do also collect information about users of our website through the use of “cookies.” Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you have allowed cookies), which enable this website or service provider’s systems to recognize your browser and capture and remember certain important information. Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about this website traffic and website interaction so that we can offer better website experiences and tools in the future. You can disable cookies on your computer via your browser settings but note that if you do, some features on this website may not function properly.


To engage in certain activities and access particular features of this website, we may request the disclosure of mandatory or voluntary personal information, as indicated on this website, and in some cases, if you do not provide the required mandatory personal information, you will not be able to engage in that activity or access those features on this website. We may collect personally identifiable information when you: place an order from this website; return an item or make an exchange; inquire about our products and services; subscribe to our mailing list and/or newsletter; participate in a marketing survey, promotion or event;  participate in interactive areas of this website and choose to provide certain information about yourself which may be displayed publicly on this website, such as text, photos, stories, product reviews and other information; or publish content and other information through your social media accounts (e.g., Twitter™, Instagram™, Pinterest™, FaceBook™), such as your name, social media handle, accompanying text and any images, all of which you allow us to feature on this website.

When users request pages from our server, this website server automatically captures some information about the users, including their IP addresses, domain names and network identifiers of our users. We use the visitors’ IP addresses to send the requested pages to users, to help diagnose problems with our server, to administer this website, and to gather broad demographic information about our users in general; however, this information does not contain anything that can identify users personally. We may combine demographic information supplied by a subscriber at registration with website usage data to provide profiles, in aggregate form, about our users and their preferences in this website consent and advertising, and to measure the number of visits and average time spent on this website and pages viewed. We may engage the software or services of a third party to help us process this information, in which case we will share such information with a third party solely for these purposes.


We use your personal information for the following general purposes:

  • To provide our products and the service
  • For billing, identification and authentication, and fraud prevention
  • To analyze site usage and improve our products and the service
  • To contact you and deliver administrative notices and communications relevant to your use of our services
  • For internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activities.


We implement a variety of security measures to maintain the safety of your personally identifiable information when you use our website. We use a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We will take reasonably appropriate measures to protect your information from loss, misuse, alteration or destruction, and will request that any third parties to whom we may transfer your personal information, for instance Velotooler, take comparable steps to protect that security. As email is not a secure form of communication, you should never submit your credit card number, social security number or other personal information via email. We shall not have any liability for disclosure of any user information obtained due to errors in transmission or the unauthorized acts of third parties.


Data shall not be forwarded to third parties without the consent of the affected party or without a legal basis. Data shall only be forwarded to third parties, such as service providers or other partners, insofar as we have commissioned them to perform tasks according to the respective purpose. For instance, by ordering a bicycle including assembly by Velotooler, some of your personal information collected by us, such as your name, e-mail address, phone number and address, will be forwarded to both our shipping partner and Velotooler. These third parties may not use the data for other purposes. Furthermore, they shall be obliged to treat the data in accordance with their privacy policy.


This website is not targeted towards, nor intended to be used by, children under the age of 13. We do not sell products for purchase by children on this website. You may not make purchases from this website unless you are at least 18 years old. In compliance with the requirements of COPPA (the Children’s Online Privacy Protection Act), we do not knowingly collect personal information from anyone under the age of 13. Since we do not collect information regarding children under the age of 13, we do not knowingly distribute personal information regarding children under the age of 13.


Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act.  Except as otherwise specified in this Privacy Policy, we will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of this website may make any changes to their personal information that we possess at any time by following the link in any email sent by us to remove or edit their personal information.


At this time, this website does not support “Do Not Track” signals that users can set in their web browsers.


If at any time you would like to remove your name from our mailing or marketing lists or change or correct your current information, please click on the “unsubscribe” link in our emails. We will take reasonable efforts to accommodate your request. If, however, you have any pending e-commerce transactions with us, you may not opt-out of any delivery update emails while your order is in the process of being fulfilled.


If you choose to visit this website, your visit and any disputes over privacy are subject to this Privacy Policy and our Terms and Conditions, including limitations on liability, dispute resolution, and application of the laws of the State of Delaware. We reserve the right to change this Privacy Policy and the Terms and Conditions at any time without notice except as otherwise provided here. If we decide to change our Privacy Policy, we will post those changes on this website so our users are always aware of what information we collect, how we use it, and under what circumstances if any, we disclose it. Users should check back periodically to see if our Privacy Policy has been updated. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. Your continued use of this website constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.


This website is designed for users from the United States. Users from other countries are advised not to disclose personal information unless such users consent to and agree to have their information used as set forth in this Privacy Policy, rather than under the laws of their home country. You should not submit any personal information via this website unless you consent to and agree to be bound by this Privacy Policy and by the United States and Delaware law.


We point out that electronic data transmission (e.g. when communicating by e-mail) may have security loopholes. It is not possible to fully protect data from being accessed by third parties.