Frequently Asked Questions

How do I know that my online order is safe and secure?
Every order is securely processed according to industry-standard SSL Web encryption, in compliance with the International Payment Card Industry Data Security Standard (PCI DSS). We never store any credit card information. You may have a look at our Privacy Policy.

What about the quality of the bicycles?
Our Dutch Azor bikes are not mass-produced. They are still handmade, one at a time, by Azor in the Netherlands. They are designed and built to last a lifetime, outside in the Dutch rain. They are built for upright comfort and reliability and strength to carry cargo and children, all with ultra-low maintenance. The frames are built to handle both heavy loads (riders/cargo) and constant use. The wheels have ultra strong rims with thick spokes. In addition, each frame has been coated with an anti-rust primer and a tough and durable powder coat (you must see the paint job in person to fully appreciate the quality). That means that you don’t need to worry about rust. Azor actually tests all of its components and paint finishes in a salt and steam bath (accelerated corrosion) for three months to test for the ultimate durability because in Holland bikes are traditionally left outdoors year-round for decades.

What about the delivery time?
Every bicycle is hand-made to order, so we don’t have any bikes in stock. On average, bicycles are delivered in about three weeks, depending on the season and the popularity of your model. Production takes approximately one to two weeks, shipping takes another 5-7 days.
Some bicycles have been delivered in two weeks and some took a bit longer due to delays in production or at Customs. Regardless of the time it takes to get to you, we promise you: it’s worth it!

Do I have to pay any import duties?
No. Our bikes include all of the import costs because you are purchasing your bike in the USA from the Amsterdam bicycle Company LLC, located in Delaware, USA. We pay all of the duties, import taxes, handling fees, other misc fees and of course take care of all of the hassle.

Is there any participating bicycle dealer where I can test drive a bicycle?
If you are located near Santa Monica, you can rent an electric cargo bike for a test drive at the Santa Monica Bike Center. But right now there is no dealership in the USA. In Europe, we have 40 dealerships. They are located in the Netherlands, Norway, Sweden, Spain, France, UK, Austria and Zwitserland. And there is one in Melbourne, Australia.

So there is no brick-and-mortar store that I can go to?
That’s right. Both brick-and-mortar stores and online retailers have their advantages. Currently, the benefits of an online store outweigh those of a physical store. We don’t require expensive storefronts and that allows us to offer you the best service for the best price. E-commerce is a rapidly growing industry and purchasing goods and services online has become a common practice among many people around the world. In 2016, 73% of the Dutch population bought online.

How do I know my order was received?
You will receive a confirmation email letting you know that your order was received.

Can you build a custom build bicycle for me?
Absolutely! We are happy to build a custom bicycle for you. Azor bicycles are handmade to order, allowing us to design your new bicycle part-by-part. We are working on a build gallery. In the meantime, you may contact us and let us know your wishes.

So, a Dutch bike. Do I need special bicycle apparel?
No! Wear whatever you want. We bike to work or an appointment wearing a suit or casual wear, whatever is convenient. Weather permitting off course but if its cold, wear a warm coat and if it rains, wear a raincoat. There really is no need for spandex and skin tights. Ever. You are sitting fully upright and your bike has proper fenders and the chain and gears are fully enclosed so you can keep your clothes clean.

If you have any other questions, please don’t hesitate to contact us.